If for any reason you are not completely satisfied with your frames, you may return them,within 90 days for a refund. Refunds will be issued within 7 business days from receipt of the item and will be subject to a 15% Restocking Fee. Any Return after 30 days will be subject up to 50% Restocking Fee depending on the availability of the item with the manufacturer.
NO RESTOCKING FEE on EXCHANGES. Shipping costs will not be refunded. If you opted for FREE SHIPPING keep in mind shipping costs will be deducted from your order upon return.Please contact us at support@visionspecialists.org to let us know about the return and you will be issued a RMA #. The item must be in brand new perfect condition, the same as when you received it. All returned merchandise must be in its original saleable condition when received. Please be sure to include all of the original material that we sent with the merchandise.Items must be sent via any Insured Carrier for shipment with Signature Confirmation.We cannot be responsible for items that are lost in the mail on the way back to us.Please write your name, address, email address, order number, and date you placed the order on a separate piece of paper. Send this information in the package to the following address:Vision Specialists Corp P.O BOX 11328 GLENDALE, CA 91226
In the event we have to special order an item for you there are no refunds or exchanges.
The items are FINAL SALE.
We do NOT do refunds or exchanges on Prescription Orders eyeglasses and/or custom lense replacements.