Returns & Exchanges
Last updated: 1 December 2025
Our 30-Day Return and Exchange Policy
At Vision Specialists, we want you to be completely satisfied with your purchase. If for any reason you are not, you may return or exchange eligible eyewear within 30 days of receiving your order.
To qualify, items must be:
- In original, unused condition
- Free from scratches, wear, or damage
- Returned with the original case, cloth, accessories, and packaging
- Shipped securely to prevent transit damage
Exchanges (U.S. Customers)
For exchanges, we provide a prepaid return shipping label for customers within the continental United States.
Returns for Refund
- Refunds are issued to your original payment method.
- A $9 return shipping deduction applies to standard U.S. returns.
- Refunds are processed at the end of day Friday.
- Original shipping charges are not refundable.
How to Start a Return or Exchange
To initiate a return or exchange, please contact our support team or call Customer Service at: 1-818-305-4023.
Return Address:
Vision Specialists Corp.
Return Order (Order Number)
PO BOX 11328
Glendale, CA 91226
United States
Store Address:
11357 Corcoran St
San Fernando CA 91340
United States
Phone: 1-818-305-4023
Email: [email protected]
International Shipping & Returns
We aim to provide a smooth and reliable experience for our international customers. Please review the following guidelines:
International Returns
- Customs Declaration: Mark the shipment as "Return with no value" to avoid delays or duties.
- Return Address: A specific international return address will be provided once your return authorization is approved.
- Shipping Method: Customers must choose their own courier (USPS, UPS, FedEx, DHL). Tracked and insured shipping is strongly recommended.
- Import Duties & Taxes: These are the responsibility of the customer.
International Return Authorization
All international returns require a return authorization form prior to shipping. This ensures proper processing and correct instructions.
Defective or Incorrect Items
If you receive a defective, incorrect, or damaged item, please notify us within 14 days of delivery with clear photos of:
- The product
- The packaging
- Any visible damage
Once approved, U.S. customers will receive a prepaid return label. International customers are responsible for return shipping unless otherwise stated during review.
Weekend Deliveries: Weekend delivery is currently not available.
Manufacturer’s Warranty
Many of our products include a manufacturer warranty against defects. If you believe your item has a manufacturing defect, please contact us within the warranty period to discuss repair or replacement options.
Contact Us
For further assistance, our Customer Service team is here to help:
Address:
11357 Corcoran St
San Fernando CA 91340
United States
Phone: 1-818-305-4023
Email: [email protected]
Business Hours:
Monday–Friday: 7:00 am–10:00 pm (PST)
Saturday: 7:00 am–5:00 pm (PST)
Sunday: 9:00 am–5:00 pm (PST)