Returns and Exchanges

International Shipping & Returns Policy

At VisionSpecialists.org, we are committed to providing a seamless shopping experience for our international customers. Please review our policies regarding international shipping and returns:

International Shipping

• Customs Declarations: When returning items internationally, please mark the shipment as "Return with no value" on the customs declaration form to avoid delays and additional charges.
• Shipping Address: A specific return address will be provided once a return authorization form has been completed and approved.
• Shipping Method: Customers must choose their own courier service (e.g., USPS, FedEx, UPS, DHL). We recommend using tracked and insured options. VisionSpecialists.org is not responsible for items lost or damaged during transit.
• Customs Duties and Taxes: Any customs import duties or taxes related to your return are the customer's responsibility.

Return Process

• Return Authorization: Submit a return authorization form before returning any items. This ensures proper handling and accurate return instructions.
• Defective or Incorrect Items: Report any defective, incorrect, or damaged items within 14 days of delivery. Once approved, a replacement will be sent at no additional cost or a full refund issued. U.S. customers will receive a prepaid return label. International customers are responsible for return shipping costs.
• Packaging: Securely pack all items to prevent damage during return shipping.
• Weekend Deliveries: Please note that weekend delivery is not available at this time.

For any further assistance or questions regarding international shipping and returns, please contact our customer service team.

Note: This policy is subject to change without prior notice. Always refer to the latest version on our website or contact customer service for the most up-to-date information.