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Easy repair request

Repair your broken frames or scratched lenses in 3 easy steps.

Free prepaid USPS label sent by email
Simple steps made to feel easy and clear
Friendly support if you need help

1. Fill out the repair form

Tell us what needs repair. Add the brand and model if you know them.

2. Print your free label

After you submit the form, we email your free USPS prepaid shipping label. You can also ship with your own carrier.

3. Send us your eyewear

Pack your glasses with padding or bubble wrap. Drop the package at USPS, or use another shipping service if you prefer.

Start your repair request

This form is split into two short steps so it feels lighter and easier to complete.

1Describe your problem
2Fill out the form

Describe your repair

Begin with the main details. You can keep it simple.

300 characters left

A short clear note is enough. Tell us what is broken, loose, scratched, or missing.

Diagram of glasses parts

Use this picture to help describe the area that needs repair.

Diagram of glasses parts

Estimated price list

Need a quick idea of repair pricing before you continue?

Open estimated price list

Packing tips from the lab

  • Please include your order number on the package once you receive it.
  • Please avoid bulky cases if possible.
  • Bubble wrap or soft padding is the safest choice.
Step 1 of 2

Fill out the form

Now add your shipping and contact details so we can send your label.

For US addresses, city and state may auto-fill after you type the ZIP.
Incorrect answer. Please try again.
Prefer to use your own shipping carrier? That is fine. After you submit the form, you can still choose to ship with your own carrier instead of using the prepaid USPS label.
Step 2 of 2